FAQS

EMERGENCY 24 H: If you have an emergency, you can always call us at 977 383 010
What kind of accreditations has MS Doctors?
MS Doctors are registered with the Departament de Sanitat i Seguretat Social de la Generalitat de Catalunya (Health Department of the Catalan Government). www.gencat.net/sanitat  MS Doctors is a member of ACES – Catalan Group of Sanitary and Health Establishments. www.aces.es 

Where is the nearest MS Doctors’ medical center?
If you like to know where you can find our nearest Medical center, please visit the Location Map page.

Does the doctor visit the hotel/apartment?
Yes, 24 hours a day. If you want to be visited by the doctor at your hotel/apartment call any of our free telephone numbers 977 383 010.

What languages do the staff speak?
Our doctors and customer service staff speak Spanish, English, French, German, Russian and Dutch.

Which insurance policies are accepted?
We accept the majority of private insurance policies and travel insurances. When in doubt call our customer service telephone number 977 38 57 93, giving us the details of your policy, and our staff will inform you about the medical cover. 

What would happen if I needed hospitalization?
If you need to go to a hospital, MS Doctors has an agreement with hospitals and clinics located in Tarragona. Under these circumstances, a member of our staff offers advice and assistance to the patient and their family in the hospital (translating medical information, updating relatives and insurance company, organizing repatriation if necessary).

Do you accept the E-111?
We are a private medical center and therefore we cannot take the E-111. Bring along your travel insurance; we work with almost all national and international travel insurances.